August’s Networking Tip – Building Trust = Building Your Business

July 24, 2013 at 11:08 am | Posted in Networking Tips | Leave a comment
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trust handsIt probably won’t surprise you to know that M&S and John Lewis are the two most trusted brands in the UK according to a poll by Lansons and Opinium Research.

So what?

Trust means consistency, reliability, professionalism, quality, value and reputation.  All words that we would like to be associated with our own businesses.  With trust comes that “money-can’t-buy” competitive edge that is REFERRAL.

When someone is prepared to put their reputation on the line by recommending your business to one of their valuable connections in a referral, they are demonstrating high levels of trust in you as a person and in your business.

It is unrealistic to be able to use the services or buy products from everyone in our networks and vice versa. So, how can you support others to develop trust in your business when you network?

Consider the Know, Like, Trust Factor:

Know:

Get to know your connections.  Not just their businesses, products or services but the individuals, their motivations, what sets them apart from others.  The more you get to know them, the more they will get to know you.

This is where 1-2-1’s, follow-ups and a bit of research on Linked In goes a long way.

Like:

This is not necessarily about being friends, although it can be!  As you get to know more about your connections, you are likely to find areas of common interest, either professionally or personally. This could be because your businesses work with similar markets, or represent the same values or even because you both play netball.  When you find that common element, you will deepen your business relationship.

This means that you will be  in each others thoughts more often, you may share ideas or answer calls to action by connecting them with others.

Trust:

This is the point where someone can, with full confidence, refer you to one of their connections, even if they have not used your services or bought one of your products.  They know enough about who you are and how you operate to TRUST you with their hard-earned, well-nurtured network.

This happens when someone sees that everything you do and say is consistent.  That your values (the way you are and the way you do business) closely match their own.  This is when people will go and actively seek opportunities on your behalf, taking a call to action and making it bigger and better than you could have imagined.

And guess what? You can’t force this bit!

So, when you are out networking, consider these questions: “What am I doing to help others trust me?”

What am I doing to…….

  • Get to know people and their businesses?
  • Find out things that we have in common?
  • Understand calls to action?
  • Respond to calls to action?
  • Demonstrate my consistency, reliability, professionalism, quality, value and reputation?

And if you’re not sure, try something new and see what a difference it makes!

By Stephanie Smith, Stephanie Smith Coaching

 

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